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Check current order status
To check the status of your order at any time, please visit our Order Status page. Simply enter your order number and the email address you used when ordering to track the current progress of your order.
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Information on production and delivery times
The delivery time for your customized product depends on the item as each item is made individually for you. For detailed information on our production and delivery times, please visit our Shipping and Delivery page.
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Choose the perfect photo
The quality of your printed photo greatly depends on the original image you select. Here are some key tips to ensure you get the best possible print:
- High resolution for clarity: Use photos with large dimensions ideally at least 2000px on the shortest side to achieve clear and detailed prints.
- Use the original image: Avoid artificially enlarging your image and use the original whenever possible. Screenshots or forwarded images often have lower quality and should be avoided.
- Correct aspect ratio: Ensure that the aspect ratio of your photo matches the desired print format. Use photo editing tools to crop or adjust the image as needed.
- Vibrant color quality: Choose photos with vibrant and well-balanced colors for a more appealing print. Avoid photos that are too dark or too bright.
- Suitable file format: .jpg or .png are typically the best formats for prints. Select the format that best suits your photo and the desired print result.
Carefully selecting and preparing your photos will help you achieve the highest print quality.
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Entering a promo code:
If you have a promo code, simply enter it in the designated field below the "Secure Checkout" button during checkout. Click on "Apply Coupon" to activate the discount.
Automatic discounts and promotional links:
If you access our site through a promotional campaign (e.g., newsletter, Google affiliate links), any applicable discount will automatically be applied and visible during the ordering process and in your cart. Please note that you won't be able to add an additional coupon manually.
Troubleshooting discounts:
If the expected discount isn't showing, try closing and revisiting our site via the same promotional campaign.
For persistent issues, please contact our Customer Service with the details of the promotion for assistance.
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Creating an account:
- Visit the registration page: Navigate to our registration page.
- Enter your details: Fill in the required information such as your name, email address, and a password.
- Submit and confirm: Complete the registration process and confirm your email address if needed.
- During checkout: You also have the option to create an account during the checkout process by selecting the option to create an account.
Benefits of creating an account:
- Faster checkout: Save your shipping and billing information for a quicker and more convenient checkout experience in the future.
- Exclusive offers: Receive personalized discounts and promotions directly to your inbox, ensuring you never miss out on a deal.
- Order tracking: Easily track the status of your orders and view your purchase history.
- Manage projects: Save and manage your custom project designs, making it easy to edit and reorder your favorite items.
- Personal Photo Gallery: Upload photos and have them saved in your gallery for easy access and future use.
- Special occasions: Benefit from personalized offers like birthday gifts or exclusive deals during significant events such as Christmas or Easter.
Creating an account not only simplifies the ordering process but also enhances your shopping experience by providing personalized features and exclusive benefits.
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How do I sign up for the newsletter to access exclusive deals?
- Visit the newsletter signup page: Head over to our Newsletter Registration page.
- Enter your information: Fill in your email address and any other required details.
- Submit and confirm: After submitting your details, you'll receive a confirmation email. Check your email inbox and click on the confirmation link to finalize your subscription.
By subscribing, you’ll receive updates directly to your inbox with special promotions, new product alerts, and unique discounts. It’s a great way to ensure you don’t miss out on our best offers!
How can I unsubscribe or change the frequency of newsletter updates?
- Unsubscribe via email:
- Open any newsletter you’ve received from us.
- Scroll to the bottom of the email where you will find an “Unsubscribe” link.
- Click this link and you will be directed to a webpage where you can manage your subscription settings.
- Change frequency of emails:
- After clicking the unsubscribe link, you will be taken to a page where you can also adjust the frequency of the emails you receive or completely unsubscribe.
- Choose from options such as "Receive all deals", "Only receive the best deal of the week", "Only receive the best deal of the month", or "Stop receiving all deals."
- Once you've made your selection, click "Submit" to confirm your preferences.
By adjusting your newsletter preferences, you can ensure you receive the updates that are most relevant to you, whether that's all deals, weekly highlights, or monthly specials.
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Changes after order confirmation:
Once your order is confirmed, it cannot be changed or cancelled. Our production processes are designed to quickly manufacture and dispatch your personalized items. Please ensure you review all details of your order carefully before confirming.
Changing delivery address:
If you need to correct the delivery address, you can do so on the Order Status page under 'My Details' provided that production has not yet started.
Cancellations and refunds:
Due to the custom production of each product made according to your specific instructions, cancellations and refunds are not possible as per § 312g Abs. 2 Satz 1 Nr. 1 BGB. These products are tailored to your specifications and cannot be reused if returned. We appreciate your understanding.
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Has your package not arrived or been lost?
First, we recommend checking the current status of your order. Please visit our Order Status page where you can see the shipping partner and directly access the tracking link. If you need further assistance, don't hesitate to contact our Customer Service. We are here to help and find a quick solution.
Product damage or color discrepancies?
We place great importance on the quality of our products. If your product is damaged or has color discrepancies, please contact our Customer Service immediately. To help us process your request quickly, please take photos of the product (including the packaging). These images help us understand the damage or color issues better and provide an appropriate solution.
Image quality or appearance of your photo products not as expected?
Please first check the original photo you used for printing and the selected format. If your photo product appears blurry or details like the image edges do not meet your expectations, this may be due to the resolution and quality of the photo. Note that the print quality significantly depends on these factors. We ask for your understanding that we cannot accept complaints for results caused by low resolution or non-ideal templates as the quality of the final product directly depends on the quality of the image you provided.
Contacting Customer Service for complaints and feedback
Your satisfaction is important to us. For any concerns or issues, we are here to help. Contact our Customer Service for assistance and a satisfactory solution. We value your feedback as it helps us continuously improve our products and services.